Thank you for choosing Norah Innovative Solutions for your needs. We are committed to providing high-quality products and services to our valued customers. Please read our refund policy carefully to understand your rights and responsibilities.

Refund Eligibility:

• Refunds are applicable only to eligible products and services purchased directly from Norah Innovative Solutions.
• To be eligible for a refund, you must request it within 2 days of the purchase date.

Refund Process:

• To initiate a refund, contact our customer support team at gilbert@nisolutions.co.in.
• Clearly state the reason for your refund request, providing relevant details.
• Our team will review your request and respond within 7 business days.

Refund Approval:

• Refunds are granted based on valid reasons, such as:
  • Defective or malfunctioning products/services.
  • Unfulfilled services as per the agreed terms.
  • Other genuine reasons deemed acceptable by Norah Innovative Solutions.

Refund Denial:

• Refunds will not be granted in the following cases:
  • Change of mind or dissatisfaction without valid reasons.
  • Violation of our terms of service.
  • Failure to provide necessary information for the refund process.

Refund Method:

• Approved refunds will be processed using the same method as the original payment.
• Refunds may take 15 business days to reflect in your account.

Cancellation Policy:

• Cancellations made within 24 hours of the purchase may be eligible for a full refund.
• Cancellations after 48 hours may incur a cancellation fee.

Contact Information:

For any refund-related inquiries or assistance, please contact us at gilbert@nisolutions.co.in.

Policy Amendments:

• Norah Innovative Solutions reserves the right to amend this refund policy at any time.
• Changes will be effective immediately and communicated through our website.